![]() | Latest News | Sep 18, 2013 | ![]() | Why are we as consumers so captivated by stories of great customer service? Perhaps it is because they serve as a much needed reminder that there are still companies out there who care about their customers. Every company says that their customers are their #1 priority, but stories show […] ...
| With the great Nelson Mandela struggling with health issues, we've been thinking a lot about the general phenomenon of leadership. Mandela is clearly one of the great leaders of our time. His example convinces us that ethical leaders display deep selflessness and an absence of the two […] ...
| I don’t believe that babies come into this world with a list of discrimination mentalities built into their personalities. We are taught those by family, schools, peers, churches, and the news media. Much has been written about discrimination related to race, culture, sex, age, and even size. […] ...
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![]() I am the chief executive of my company, with responsibility for 30 people in the United States and another two offices overseas. As part of my vacation last month, I took two weeks when I was completely offline and didn't check in to my office at all. […] ...
| How do you feel about your job? Do you love it, hate it, or feel like you're drifting in neutral? If you're "checked out," you're not alone. According to the latest Gallup workplace research, 50% of today's employees are disengaged. Another 20% are actively disengaged (in other […] ...
| The knee-jerk reaction of too many people in leadership positions when they feel wronged is righteous indignation and the urge for revenge. But one factor that sets truly transformational leaders apart from the run-of-the-mill is the ability to forgive – to let feelings of anger, resentment and […] ...
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